Privacy Policy
Last updated: July 2026
At Isle of Souls, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. We are committed to handling your information fairly, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Isle of Souls
Project House
The Church
Church Brae
Kildonan
Isle of Arran
KA27 8SE
Email: info@isleofsoulsarran.com
Telephone: 07973 524191
What Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone number
- Postal address (where required)
- Emergency contact details
- Dietary requirements
- Accessibility requirements
- Health information that you choose to share with us
- Information provided through our enquiry or booking forms
- Correspondence sent by email, telephone or post
We only collect information that is necessary to respond to your enquiry, administer your booking and provide our retreats safely and effectively.
Health and Accessibility Information
We recognise that some guests may wish to tell us about medical conditions, allergies, disabilities or accessibility requirements that will help us support them during their stay.
Providing this information is entirely optional. However, where you choose to share it with us, we will use it only for the purpose of helping us provide a safe, comfortable and welcoming retreat experience.
Information about your health is treated as special category personal data under UK data protection law. We will handle it with particular care, keep it confidential, restrict access to those who genuinely need to know, and retain it only for as long as is reasonably necessary.
How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Process retreat bookings
- Contact you about your booking
- Arrange accommodation
- Cater for dietary requirements
- Support any accessibility or health needs you have asked us to consider
- Help ensure the safety and wellbeing of guests during the retreat
- Meet our legal and financial obligations
- Improve our services and the experience we offer
We will never sell your personal information or use it for purposes unrelated to your enquiry or booking.
Marketing
We will only send you occasional information about future retreats, events or news if you have asked to receive it or have given your consent.
You may unsubscribe from these communications at any time.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information only where necessary with trusted organisations that help us operate our business, including:
- Payment providers
- Website hosting providers
- Email service providers
- Professional advisers, such as accountants or insurers
- Emergency services where necessary to protect the health or safety of guests
Where we work with third parties, we take reasonable steps to ensure they also comply with UK data protection legislation.
How Long We Keep Your Information
We only keep your personal information for as long as necessary.
Financial and booking records are retained for the periods required by law.
Enquiries that do not lead to a booking will normally be deleted after a reasonable period unless you have asked us to keep in touch.
Health and accessibility information will only be retained for as long as it is needed to provide your retreat safely, unless we are legally required to keep it for longer.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse or disclosure.
While we take every reasonable precaution, no method of transmitting information over the internet or storing electronic information can ever be completely secure.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use the site.
Cookies do not normally identify you personally, but they help us improve the performance and usability of the website.
You can control or disable cookies through your web browser settings.
For further information, please see our Cookie Policy.
Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request that your information is deleted where appropriate.
- Restrict or object to certain types of processing.
- Withdraw your consent where processing is based on consent.
- Request a copy of your personal information in a portable format where applicable.
If you would like to exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or the way we process your personal information, please contact us.
Email: info@isleofsoulsarran.com
Telephone: 07973 524191
Post:
Project House
The Church
Church Brae
Kildonan
Isle of Arran
KA27 8SE
Complaints
If you have any concerns about how we have handled your personal information, we hope you will contact us first so that we can try to resolve the matter promptly and fairly.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk
Effective Date: July 2026